Research on Organizational Citizenship Behavior, Trust and Customer Citizenship Behavior
نویسندگان
چکیده
منابع مشابه
Organizational Justice and Citizenship Behavior, the Mediating Role of Trust
This study examines the role of organizational trust in the relationship between organizational justice and organizational citizenship behaviors (OCB). A total sample of 191 employees was selected from Syrian private banks. The research findings indicate that there is a significant positive impact of organizational justice dimensions (distributive, procedural, and interactional) on OCB. Similar...
متن کاملResearch on the Organizational Citizenship Behavior Continuum and Its Consequences
Through literature review and induction from management practices, this paper firstly identifies four subtypes of organizational citizenship behavior (OCB), namely altruistic OCB based on personality, responsible OCB based on reciprocity, instrumental OCB based on self-interest, and compulsory OCB based on stress. The four OCB subtypes constitute an OCB continuum in the order of an individual’s...
متن کاملAbusive supervision and subordinates' organizational citizenship behavior.
The relationship between subordinates' perceptions of abusive supervision and supervisors' evaluations of subordinates' organizational citizenship behavior (OCB) was explored among a sample of 373 Air National Guard members and their military supervisors. As predicted, the relationship between abusive supervision and subordinates' OCB was stronger among subordinates who defined OCB as extra-rol...
متن کاملIndividualism/collectivism and organizational citizenship behavior.
Organizational citizenship behaviors (OCB) are workplace activities that exceed an employee's formal job requirements and contribute to the effective functioning of the organization. We explored the roles of the dispositional traits of individualism and collectivism in the prediction of OCB. The relationship was examined in the context of other constructs known to influence OCB, specifically, m...
متن کاملCyberloafing, Neutralization, And Organizational Citizenship Behavior
Having and providing Internet access at the workplace not only puts an organization at an advantage; the Internet has become so ingrained in organizational functions that it becomes a necessity. However, recent research has shown that companies suffer significant losses in terms of cost, time and productivity, due to employees using the firm’s Internet access for personal matters i.e. cyberloaf...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Business and Management
سال: 2013
ISSN: 1833-8119,1833-3850
DOI: 10.5539/ijbm.v8n16p86